Everything your agent can do.
An NrtVix agent does far more than refunds. Here is the full picture: what works in the current build, and what is planned, marked clearly.
NrtVix AI / Product / Capabilities
One conversation. Four kinds of work.
The agent answers, admits what it does not know, takes an action inside your limit, and asks before a sensitive one.
look up customer · done
Guardian check
Approval needed
Converse
A conversation that feels natural, and stays accurate.
Natural, streaming answers
Replies appear as they are written, in clear professional English, formatted with lists and links.
Remembers the conversation
Recent turns stay in mind, so a follow-up like “and their phone number?” makes sense.
Says “I don’t know”
Business questions are answered only from your information. When the answer is not there, the agent says so.
Resists manipulation
Customer messages are data, not instructions. “Ignore your rules” can at most make the agent ask.
Know your business
Your policies, in your words.
Policies and FAQ
Refund, return and shipping rules, opening hours, common questions.
Products and prices
What you sell, what it costs and what is included.
Per-agent knowledge
Each agent has its own business information, so a sales agent and a support agent can differ.
Files and website pages Planned
Upload documents or point at pages instead of pasting text.
Take action
Real work, through checked tools.
Look up customers
Find a customer record by reference and summarise it.
Refund orders
Inside your automatic limit at once; above it, only with your approval.
Add ticket notes
Record what happened on a support ticket for your team.
Prepare data exports
Customer exports, limited by row count and reviewed when large.
Refunds through a payment provider Next
Real refunds, starting in the provider’s test mode.
Orders on store platforms Planned
Order status, changes and cancellations.
Email and messages Planned
Draft and send replies from your support inbox.
Stay in control
Guardrails that do not depend on the model.
Three clear outcomes
Every action is allowed, sent for your approval, or blocked.
Exact approvals
You approve the specific request you were shown; a changed request needs a new approval.
Budgets
A monthly limit per agent. Over budget, money actions stop.
Emergency stop
One switch halts every agent and cancels outstanding permissions.
Tamper-evident audit
Each entry is chained to the one before, so a silent edit can be detected.
No keys for agents
Credentials stay with the trusted gateway and are never shown to an agent.
Work your way
Hosted, connected, or both.
Hosted agents, no code
Create, teach and chat with an agent from your browser.
Your own agents Preview
Route tool calls from an agent you built elsewhere through the SDK.
Research, Business and Coding agents In development
Specialist agent types beyond customer support.
Website chat widget Planned
Let customers talk to your agent on your own site.
Desktop apps Planned
macOS, Windows and Linux, with notifications when a request needs you.
Abilities without a label work in the current build on sample data, and connect to your real store during early access. Labels such as Planned, Next and In development mean exactly that.
Let agents act. Keep control.
We are opening NrtVix AI to a small group of businesses first. Tell us about yours and we will be in touch.